4 Keys to Success in Business… for 40 Years!
Celebrating 40 years of business success is a milestone in most businesses. When you consider that only 50% of new businesses survive past their first year and a third make it to ten years.
But on this day at S&B Finishing, a Chicago based Powder Coating company, the focus is on a critical part that one of their customers need with a last-minute order. Production and delivery of this product to the customer is what S&B is all about.
That is the reason S&B has flourished for 40 years, attention to the details of what a customer wants, completing the product with perfection in mind, follow-up with customer satisfaction the goal.
President and Owner Kenny Spielman knows the reasons for continued business success. The key is to have great people around you every day. “We all have a common goal,” he says. “When you have long-term customers, and long-term employees, it means you’re doing something right.”
4 Keys to Business Success
Here are the keys Spielman emphasizes:
- 1. Surround yourself with great people and continuously provide training, to supply them with the latest technological knowledge in this industry.
- 2. Exceed your customer’s expectations.
- 3. Always follow up, whether it is for a quotation or after the completion of an order, and get the customer’s feedback.
- 4. Make time to pay attention to your supplier’s salespeople, they are a valuable asset with a wealth of information.
The team has an average of 17 years working at S&B. This encourages a family-like atmosphere and a level of trust that is important for everyone doing their part.
Powder Coating is a type of coating that is applied as a dry powder that creates a finish that is tougher than paint. Powder coating is used on a vast number of products that people encounter every day. From the clothes racks in stores to the park benches people sit on.
In addition, powder coating is used to coat the giant equipment of Caterpillar, John Deere, General Motors, among many others.